999 Main Street,
Any Town, NY 99999
Mobil: 999-999-9999
Home: 999-999-9999
email@yahoo.com

STEVEN SMITH

COMPUTER SPECIALIST

Goal oriented IT Lead Computer Specialist with notable success in a broad range of corporate IT initiatives while participating in planning, analysis, implementation and development of integrated business applications and systems.

KEY ACHIEVEMENTS

• Track record of increasing responsibility in applications and systems analysis and development and support.
• Implemented innovative applications, that drove awareness, decreased downtime and strengthened organizations.
• Lead multiple departmental development efforts, including design, architecture, testing and support for enterprise-wide centralized alerts.
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating and leading departmental staff.
• Developed effective system and application policies and procedures, project documentation and milestones, and technical and business specifications.
• Authored numerous process and application procedures and policies in support of improving engineering operations.
• Participated in regular SOX audits to ensure regulatory compliance.
• Designed and implemented procedures in support of applications for Employee Products, Financials, HR & Payroll and numerous other departmental groups.
• Recognized for outstanding quality of customer service with numerous IT departments.
• Instrumental in developing and implementing print solutions using HP and Xerox laser printers.
• Worked with the Help Desk to provide Desktop and Workstation Support for multiple applications and systems.

CORE COMPENTENCIES

• Development and Support of Integrated Business Applications.
• Network, Systems & Application Support.
• Infrastructure Systems (distributed systems and network and mainframe concepts)
• Research & Development.
• Process Development and Improvement.
• System and Hardware Support.
• Data Integrity & Recovery.
• Disaster Recovery.

TECHNICAL PROFICIENCIES

Platforms: iSeries (i595, OS400), Pseries (IBM), eServer P5 series (IBM), RS6000 & AIX (IBM), UNIX, EMC, Teradata, Windows 98, NT, 2000, XP, Vista and Windows7, Dell Servers (28 & 2950 series), Exchange 2003, Windows 2000 – 2003 servers, MS Exchange Server 2007, Citrix Servers, Storage Tek 9310 (Library Management Unit 9330)

Network:

Cisco (Switch & Routers), TCP, IP, DNS, LAN,WAN, FTP & VPN

Languages:

UNIX Shell Scripting, C, Basic, CL, RPG, Oracle, COBOL & HTML

Tools:

HP OpenView, TIBCO (Hawk, RTView), IBM Tivoli, HMC& Raritan Consoles (iSeries), IBM Client Access (Windows), Active Directory (Windows 2003), Microsoft Operations Manager (MOM), Nagios (Open Source System & Network Monitoring App), Revenue Management Systems (RMS), Lodge Management Systems (Agilysys), Casino Management Systems (CMS), Microsoft Office Suite, MS FrontPage, VISIO, Microsoft Project, Crystal Reports, PC Anywhere, Remote PC, Log Mein, VERITAS, APPLIX & ITSM (Ticketing Management), Help Systems,Robot Schedule, Xerox, Ricoh, HP & Brother printers.

PROFESSIONAL EXPERIENCE

ABC Inc. Any Town, NY 2005 – 2009
Computer Specialist

• Hardware Maintenance.
• Software installment and maintenance.
• Networking.

XYZ Corp. Any Town, NY 2000 – 2005
Computer Specialist

• Teach staff how to use laptops using various applications.
• Add software to laptops.
• Repair, maintain, and troubleshoot laptops to assure daily usage.
• Set up a wireless network on laptops for printing and scanning usage.

BCD Inc. Any Town, NY 1997 – 2000
Computer Specialist

• Oversaw the investigation and resolution of both hardware and software issues.
• Installed, configured (using imaging software), maintained, and troubleshooting applications.
• Procured, received, documented, and tracked inventory of all computer equipment, printers, and scanners remotely and onsite.
• Coordinated the logistics of technology requirements and setups, including wiring, during office relocations.

EDUCATION AND CREDENTIALS

Bachelor of Business Administration
Computer Information Systems
Case Western Reserve University

Professional Training and Certifications

IBM Certified Specialist

Click to download the Computer Specialist Resume Sample Three in PDF.

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