Computer Specialist Resume Sample One

Any Town, NY
(999)999-9999
email@gmail.com

SUSAN ANDERSON

Resolved modem and LAN customer support issues.
Administered and configured LAN & WAN test laboratories.
Resolved technical hardware and software problems for end users via telephone, local and remote locations.
Analyzed, designed, tested, and evaluated network systems. (i.e. LAN, WAN, internet, intranet, and other data communications systems).
Researched and recommended network and data communications hardware and software.
Creating CDs & tapes for backups in different text based and graphic media formats.
Creating a database of digital media for use with client intranet and online sales.
Interacting with clients, inbound & outbound, to answer questions, email administration, processing site orders, requests, etc.
Image capturing, editing, archiving and maintenance via Photoshop, Quark, etc.

Expert in configure and troubleshoots TCP, IPv6, TCP, IP, WIN’s, DNS.
Expert in identifying and troubleshooting PC hardware and software issues.
Experience in supporting users in Active Directory environment.
Experience in supporting MS Outlook and MS Exchange.
Expert in troubleshooting network connectivity issues (including, LAN, WAN, VPN)
Strong knowledge of major helpdesk applications.
Experience in troubleshooting local and network printer issues.
Expert in installing, configuring, and troubleshoots major applications such as Microsoft Office 2000, 2003, 2007, Outlook, etc under major networks.
Expert in configuring, installing and troubleshooting Hardware’s in Desktops, laptops, printers, Scanners, Thin Client, etc.
Expert in configuring, installing and troubleshooting Windows XP, Vista and 2007 under major networks such as Windows Server 2003, 2000 and NT, Novell.

Participate in LAN and WAN network planning activities.
Coordinate LAN and WAN network implementation projects.
Perform and coordinate cable installations.
Perform and coordinate fiber optic cable installations.
Terminate various types of cable for connectivity to various types of electronic equipment; and install wireless network equipment.
Perform configuration and define parameters for installation and testing of LAN, WAN CSU, DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
Use computers, monitoring and testing equipment to determine LAN and WAN network component performance; take corrective action to improve network performance; and prepare equipment procurement specifications.
Prepare standards and guidelines for network implementation; and identify appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement.
Travel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations.

Supervised the removal of outdated printers, laptops, docking stations, desktops.
Inventory control.
Counting equipment pieces using serial numbers to ensure all equipment is accounted for before shipping.

Product Development (Software, QA, Documentation)
Proficient in Digital Designing w, all Adobe suites, (i.e. Illustrator, PageMaker, Photoshop, etc.)
Proficient w, all MS Office software, (i.e. Word, Access, Excel, and PowerPoint, etc.)
Web Design (HTML, Java, JV Script)
Typing: 60wpm
And more…..

University of Southern California