999 Main Street • Any Town, NY 99999 • 999-999-9999 • E-mail: email@gmail.com

William Miller

Summary of qualifications

An educated Senior Programmer Analyst with over 10 years experience in the Information Technology field providing application analysis, design, coding and support to meet internal client and customer demands in a quality and timely fashion. Experienced in functioning as a key contributing member of a team but also at ease working unaccompanied when required. Possesses a solid background in batch and online mainframe COBOL applications with outstanding problem solving and troubleshooting skills.

Professional experience

2004-2007 ABC Inc Any Town, NY
Application Engineer

• Monitor and manage network and computer management systems.
• Rebuild, update and enhance strategic reporting systems and configurations as infrastructure need arises.
• Maintain associated databases for the tools and operating systems as required or requested.
• SQL database administration for web-server and trending application data.
• Database administration and tuning for reporting application support.
• Proactively enhance applications to better suit the business requirements of data trending and reporting.
• Collect, trend, and track network capacity issues.
• Negotiate contract and service level agreements with vendors based on past and future requirements.
• Determine budgetary needs based on current IT trends, and lifecycle management techniques.
• Monitor problematic situations proactively and formulate a plan of action to alleviate performance issues or outages which will impact customers.
• Monitor and determine severity of issues.
• Administer software that creates and manages a standardized profile of IT assets.

2001-2004 XYZ Corp Any Town, NY
Application Engineer

• Demonstrate machine operations to potential customers.
• Implemented a system for tracking and renewing customer’s CAD and CAM maintenance contracts resulting in increased revenue from those contract renewals using Sales force and Microsoft Office.

1984-1995 BCD Inc Any Town, NY
Application Analyst

• Resolve all assigned technical problems within required standards.
• Perform Customer Support on both UNIX and GUI based software, including testing and problem documentation.
• Document the resolution of problems clearly and concisely using in house problem tracking software.
• Utilize SQL Query writing to assist in problem resolution.

Technical Skills

Languages
COBOL, COBOL II, Assembler, Easytrieve, Easytrieve Plus
File Structures and Software
VSAM, IMS DB, DB2, CA-Panvalet, OS and MVS, JCL, Syncsort, TSO and ISPF, CICS, Spitab, File-Aid, File-Aid for IMS, SPUFI, Access for DB2, Xpediter, AbendAid, TELON, CA7, ACR (Balancing Package), TMS, Rumba, Connect:Direct, INFOPAC-RDS, Windows NT, MS Word, MS Excel , MS Outlook, Visio 2002, ChangeMan, Zeke

Education

December, 1983 University of California Los Angeles, CA
Associates Degree in Applied Science – Data Processing

• Graduated with High Honors

Additional Professional Development:

• Total Quality
• Project Leadership
• Negotiation and Conflict Resolution

Click to download the Application Resume Sample Two in PDF.

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