999 Main Street • Any Town, NY 99999 • Home: 999-999-9999 • Cell: 999-999-9999 • email@gmail.com

Joseph Jackson

Career Snapshot

• Ten years of commended performance in key customer service and support roles.
• Expert in customer care and communications, problem solving, relationship building and user training and support.
• MS Office & Lotus Notes with Outlook & additional proficiencies in assorted databases.

Computer Skills

MS Word, PowerPoint, Outlook, Lotus Notes, Internet

Mission Statement

Strive to exceed customer and employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist

Offering a winning track record of customer care excellence within high-volume environments that include Non Profit, Call Center, and Human Services.

• Call Centers • Employment Counselor • Customer Service

Key Skills

• World-Class Customer Service
• Troubleshooting and Problem Solving
• Up-Selling and Sales Support
• Customer Order Fulfillment
• Mail Operations
• Logistics
• Shipping & Receiving
• Call Center Operations
• Complaint Handling Employment Counselor

PROFESSIONAL EXPERIENCE

Fundraising Coordinator, ABC Inc, Any Town, NY 2009/2010

• Developing and managing fundraising initiatives over multiple branches across the U.S.
• Working with Operations leadership to identify opportunities to increase fundraising effectiveness.
• Researching, developing, & implementing tactical strategies by region.
• Working closely with management.
• Maintaining current knowledge of industry trends.
• Identifying and developing corporate partners.
• Monitoring and updating plan goals and providing summary reports to senior management on statuses of strategic plan initiatives, fundraising efforts and production.
• Developing diverse marketing materials including web-design and print.

Fundraising and Development Intern, XYZ Corp, Any Town, NY 2008/2009

• Provided support for events, outreach and communications, publications, membership and development initiatives.
• Updated file systems and wrote prospective funders.

Group Sales & Fundraising, BCD Inc, Any Town, NY 2005/2008

• Top producer on team of seasoned sales representatives.
• Sold almost 30% of season goal in the first month of being on sale.
• Clients consistently comment on follow up skills and providing exceptional customer service.
• Assisted in the creation of the new fundraising program and work with non-profits throughout the state.
• Worked with individuals for group sales.

EDUCATION & TRAINING

Major in Business Administration & Marketing, New York Business Institute – 2003-2005

Click to download the Fundraising Resume Sample Three in PDF.

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