999 Main Street, Any town, NY – 99999
999-999-9999
email@yahoo.com

Edward Brown

Objective

To secure a challenging position in which to utilize my customer communication skills and attention to detail in order to contribute to the advancement of the team.

Experience

September 2009- Present ABC Inc. Any Town, NY
Front Office Coordinator

• Assistance to chronic pain patients with questions and concerts in both Spanish and English translation in person, or over the phone.
• Maintained appointment schedule for patients, doctors, and drug representatives.
• Assisted with urine specimen collection for patients.
• Assisted doctors in writing detailed messages concerning patients, needs during patient care.
• Performed duties of collecting payments & verifying current insurance information for patients.
• Performed duties of repairing office equipment (e.g. printer, replacing hard-drives, installing RAM memory, replacing motherboards & power supplies.).

August 2008-June 2009 XYZ Corp. Any Town, NY
Front Desk and Office Manager, PT Assistant, and Administrative Assistant

• Patient registration insurance verification, explain in or out of network benefits, scheduled appointments, and billing.
• General administrative duties: maintaining supplies and office equipment, filing, etc.
• Opened all mail, reviewed EOB’s for payments and rejections, maintained account records and patient deductibles for out-of-network doctor, and pursued collections of overdue patient accounts.
• Generated monthly customer invoices, collected over $20,000 in 2009 patient account balances.
• Managed schedule and payroll for staff, trained new employees, and created new ideas for business promotion.
• Internship coordinator, screened all candidates, and managed the interview process.
• Conducted gait scan analysis for new and existing patients, assisted doctor in patient therapeutic services, and taught patients therapeutic exercises.

June 2007- July 2008 BCD Inc. Any Town, NY
Front Desk Operations Coordinator

• Started as a Front Desk cast member and then was promoted to Front Desk Operations Coordinator.
• Job duties included but not limited to customer service; providing assistance to guests with travel needs, food, directions to, from local areas. I also assigned guest rooms and made sure large groups were put in the same location, as well as handling a multi-line phone system and two way radio’s to resolve any situation that may occur with a quick response time so that we could provide a smooth transition for guests and vendors, was awarded numerous times on various issues that had occurred by several of my managers.
• Dealt closely with managers in all areas of the Resort and handled many emergency situations that might arise.
• Created daily business reports for the Resort General Manager and all other area managers for daily meetings. The report would contain incoming & outgoing guest numbers, particular number of adults and children, and profit margins for that specific day and the past 5 to 7 days depending on the specific reports.

Education

August 2008- Present Duke University Online
Associates in Health care Administrator

• Medical Records

References

References are available on request.

Click to download the Front Desk Coordinator Resume Sample Two in PDF.

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