999 Main Street, Any town, NY – 99999
(999) 999-9999
email@gmail.com or email@yahoo.com

ROBERT JAMES

OFFICE MANAGEMENT, CUSTOMER SERVICE AND HUMAN RESOURCES

SUMMARY OF QUALIFICATIONS

Ambitious, hardworking, and self motivated Office Manager, Customer Service, and Human Resources professional with 8+ years of progression and success in diverse industry sectors. Highly adept in staff training, development, and supervision. Easily create, apply, and enforce processes and procedures that enhance work efficiencies, staff morale, customer service, and profitability. Hardworking and responsible with superb leadership and communication skills. Established reputation for outstanding customer service and client relations while retaining a productive and committed staff.

CORE COMPETENCIES:

• Recruitment & Hiring, Team Building & Leading, Staff Training & Development
• Employee Relations, Performance Evaluations, Communications & Instruction
• Process Improvement, Operational Turnaround, Change Management
• Policy & Procedure, Development Customer Service, Client Relations
• Conflict Resolution, Problem Solving, Revenue Enhancement

PROFESSIONAL EXPERIENCE

ABC Inc., Any Town, NY (10/2009 – Present)
Front Desk Coordinator

• Maintains medical information and data entry in electronic medical records system.
• Accurately schedules and validates medical appointments for doctors.
• Collects fund allocations for client co-payments.
• Precisely calculates daily funds deposits.
• Performs inventory control of medical and office supplies.
• Highly proficient with Power-point, MS Word and Excel programs.

XYZ Corp., Any Town, NY (2/2008 – 10/2009)
Front Desk Coordinator

• Meet and greet clients and visitors.
• Handle all incoming calls on a main phone line.
• Distributes, send faxes Send, receive Fed Ex, Mail and faxes.
• Excellent verbal and written communication skills.
• Reliable and punctual.
• Ability to work independently and within a team environment.
• Highly organized with strong attention to detail.
• Ability to multitask.
• Verify dental insurance.
• Providing necessary letters or documentation.
• Respect client’s confidentiality.

BCD Inc., Any Town, NY (6/2003 – 7/2007)
Front Desk Coordinator

• Scheduled and confirmed all client and vendor appointments.
• Answer incoming calls respond to email inquiries from company website.
• Compiled data for daily and weekly sales, inventory and client service reports.
• Assisted owner with planning special events and promotions.

EDUCATION

Masters of Arts, Organizational Management, University of Colorado, (GPA 4.0)
Bachelor of Arts, Organizational Management, Johns Hopkins University (GPA 3.5)

Click to download the Front Desk Coordinator Resume Sample One in PDF.

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