999 Main Town, Any Town, NY 99999
email@gmail.com • home 999-999-9999 • cell 999-999-9999

MARK WILSON

Summary of Qualifications

Accomplished 10+ years Operation and Client Service Manager, dedicated to increased productivity and efficiency, development and mentoring staff, and successfully exceeding client’s expectations.

CORE COMPETENCIES:

• Centralized Mail Management
• File Room Management
• Call Center Management
• Centralized Duplicating and Printing Management
• Records and File Retention Management
• Reporting and P&L Management
• Copier, Printer, Fax Fleet Management
• Supply and Inventory Management
• Client Management

SOFTWARE COMPETENCIES:

• Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Microsoft Outlook (All Versions)
• Microsoft Windows (XP, Vista, Windows 7)
• Interwoven Records Manager
• Autonomy File Site
• ELITE Enterprise
• Solimar Print Director
• Lotus Notes

CAREER EXPERIENCE

ABC Inc – Any Town, NY 2004 – 2010
Site Manager

• Lead a unionized plant of employees along with an Operations Manager, Logistics Manager, Human Resources Manager, Customer Service Team, and Sales Manager.
• Instill the plant fundamentals for the staff: Safety, Quality, Productivity, Housekeeping, and Preventative Maintenance.
• Develop accurate bill of materials, allowing a 5% increase in sales margin.
• Forecast production on an on-going basis enabling scheduling of product and scheduling of workforce to occur months in advance.
• Lead new company product roll outs.
• Optimize production lines, decreasing downtime and increasing throughput through weekly continuous process improvement meetings.
• Ensure 100% product availability, on-time delivery, superior quality, order and invoice accuracy and customer care culture.

XYZ Corp – Any Town, NY 2000 – 2004
Site Manager

• Build credibility, establish rapport and maintain communication with internal and external customers.
• Maintain continuous communication with all vendors and make purchase recommendations to enhance effectiveness of cost savings.
• Mentor, teach and lead both staff within a technical team environment.
• Complete weekly reports on client issues or concerns and future opportunities.
• Manage budget for organization to influence financial profitability.

BCD Inc – Any Town, NY 2002 – 2004
Site Manager

• Budget preparation.
• Financial reporting.
• Marketing.
• Vendor accounts and contract negotiation.
• Hired, trained and mentored site staff.
• Networked with housing and community agencies.

EDUCATION

University of Illinois, Urbana-Champaign Marketing and International Business
Washington University, St. Louis Marketing

Click to download the Site Manager Resume Sample Three in PDF.

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