Bank Customer Service Resume Sample One

999 Main Street – Any Town, NY 99999
(999) 999-9999


Customer Service


  • Extensive Customer Service Representative.
  • Sales, Collections, and Telemarketing.
  • Proficient in Microsoft Word, Excel, Internet, and PowerPoint.
  • Verbal and written communications.
  • Exceptional phone skills.
  • Professional attitude and work ethics.
  • Expediting Machinery.
  • Open Equipment.
  • Forklift Operator.
  • Punch Press Operator.
  • Grinder.
  • Delivery Driver.


2009 to Present ABC Inc Any Town, NY
Customer Service Agent

  • Provided Excellent Customer Service.
  • Quality and volume statistics were above-average.
  • Answered inbound calls in support of customer’s needs.
  • Conveyed in a reassuring manner step by step instructions to resolve issues.
  • Reviewed account information and processes.
  • Performed queries in multiple databases.
  • Answered on average 200 calls a day.
  • Assisted in new accounts and the development of excellent customer service.
  • Resolved any concern inquired about.
  • Educated Policies and Procedures.

2008 to 2009 XYZ Corp Any Town, NY
Customer Service Representative

  • Provide essential banking and financial services by producing daily operations reports, manage overdrawn account reports, and track significant change in balances for large business and government accounts.
  • Certified Consumer Lender, providing strategies, tactics, and implementation plans that lead directly to financial improvements for my customers.
  • Facilitate customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base.
  • Train and mentor new Customer Service Representatives.
  • Manage multiple tasks in a pressured environment such as assisting tellers, other customer service representatives as well as support branch management.

2005 to 2008 BCD Inc Any Town, NY
Customer Service Rep Teller

  • Handling customer accounts.
  • Processing financial transactions & database entry.
  • Gain referrals & new accounts through sale of products with incentive; reported success and tracking.


2003 – 2004 New York University New York, NY
Major: Business Administration


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