999 Main Street – Any Town, NY 99999
(999) 999-9999
email@yahoo.com

MARK DAVIS

Customer Service

SKILLS:

• Extensive Customer Service Representative.
• Sales, Collections, and Telemarketing.
• Proficient in Microsoft Word, Excel, Internet, and PowerPoint.
• Verbal and written communications.
• Exceptional phone skills.
• Professional attitude and work ethics.
• Expediting Machinery.
• Open Equipment.
• Forklift Operator.
• Punch Press Operator.
• Grinder.
• Delivery Driver.

EXPERIENCE:

2009 to Present ABC Inc Any Town, NY
Customer Service Agent

• Provided Excellent Customer Service.
• Quality and volume statistics were above-average.
• Answered inbound calls in support of customer’s needs.
• Conveyed in a reassuring manner step by step instructions to resolve issues.
• Reviewed account information and processes.
• Performed queries in multiple databases.
• Answered on average 200 calls a day.
• Assisted in new accounts and the development of excellent customer service.
• Resolved any concern inquired about.
• Educated Policies and Procedures.

2008 to 2009 XYZ Corp Any Town, NY
Customer Service Representative

• Provide essential banking and financial services by producing daily operations reports, manage overdrawn account reports, and track significant change in balances for large business and government accounts.
• Certified Consumer Lender, providing strategies, tactics, and implementation plans that lead directly to financial improvements for my customers.
• Facilitate customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base.
• Train and mentor new Customer Service Representatives.
• Manage multiple tasks in a pressured environment such as assisting tellers, other customer service representatives as well as support branch management.

2005 to 2008 BCD Inc Any Town, NY
Customer Service Rep Teller

• Handling customer accounts.
• Processing financial transactions & database entry.
• Gain referrals & new accounts through sale of products with incentive; reported success and tracking.

EDUCATION:

2003 – 2004 New York University New York, NY
Major: Business Administration

REFERENCES AVAILABLE UPON REQUEST

Click to download the Bank Customer Service Resume Sample One in PDF.

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