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Technical Analyst Resume Sample Two

999 Main Street Cell: (999) 999-9999
Any Town, NY 99999-9999 email@gmail.com

JAMES MILLER

CAREER OBJECTIVE

I am seeking a company with whom I can devote my efforts, that is interested in solutions and growth, and which provides the opportunity to use and expand my experience to provide business success, while adding to my technical and personal growth.

PROFESSIONAL EXPERIENCE

2004-Present
ABC INC. Any Town, NY
Technical Analyst

  • Provided quality and timely service as well as operator training.
  • Analyzed needs for service department, to improve productivity, streamline inventory, and improve customer satisfaction, as well as retention.
  • Inspect malfunctioning and damaged products to determine nature and scope of problems.
  • Install multifunctional equipment onto various network environments, and provide operator training.

XYZ CORP. Any Town, NY 1998-2004
Technical Analyst

  • Performed monitoring and schedule, job management to ensure that customers have up to date information for next business day on manufactured parts and inventory.
  • Monitored critical path milestone schedules status and management to enhance productivity and minimize downtime for online applications.
  • Executed troubleshooting and analysis of: SAP instances, database and application server connectivity, performance and availability to minimize downtime of application servers.
  • Troubleshot and escalated scheduling issues to reduce production down time.
  • Troubleshoot and corrected abnormal completion of batch jobs this resolve issues more quickly and prevent delay in batch production.
  • Edited and corrected command parameters on UNIX batch jobs to increase productivity that resulted in customer receiving their data on time.
  • Knowledgeable in Windows about file delivery and manipulation, resulting in resolving issue at the first level support to prevent delay in batch production.
  • Provided solution to outstanding tickets issued by customers and exceeded in customer satisfaction

BCD Inc. Any Town, NY 1996-1998
Technical Analyst

  • Performed operational analysis which included researching, strategizing, identifying, analyzing, crafting and mapping the organization’s mission to its respective business unit functions. Made recommendations for the best course of action for improvement to operating environments based on capability needs. Interacted with the customer by conducting interviews and participating in follow up meetings to gather functional information about its internal and external operations. Developed mission, function mapping matrices, organizational charts, functional relationship diagrams, business process flow diagrams and other decision support tools to provide solutions to new and existing business issues.
  • Performed comparative analysis to assess the feasibility, advantages, disadvantages and cost effectiveness for key procurement decisions.
  • Developed cost benefit analysis to assess the net benefit.
  • Assessed and analyzed problem definition and developed strategic solutions. Gathered, extracted and integrated data and developed several comprehensive data views and metrics, performed gap analysis and additional analysis to recommend a solution.
  • Lead project teams, which involved project management responsibilities such as project planning, determining project scope, defining and scheduling major milestones using MS Project, developing budget and resource tasking. Managed the daily, weekly and monthly support activities associated with project management which included tracking action items, updating project plans, analyzing risks and developing mitigation strategies, developing progress reports, and followed-up with team and stakeholders to keep projects on track with budget and schedule.
  • Utilized Share Point to develop a Project Management repository for Project Managers to coordinate and manage schedules, tasks, deliverables, meetings and project documents.
  • Performed research and analysis; gathered business requirements; integrated discovered information and requirements into client solutions through internal and external team collaboration resulting in decision support tools, reports, presentation briefs and other documentation.
  • Designed Business Process diagrams to analyze and implement a new proposal creation process to develop standardized documentation for reuse and improve documentation accuracy and delivery time.
  • Performed ad hoc tasks as requested to support the Project Managers, the client or corporate management. Assisted with bid and proposal efforts as requested or required.
  • Established and maintained positive client relationships to offer superior solutions and meet proposed deliverable deadlines.

PROFESSIONAL DEVELOPMENT

7 Habits of a Highly Effective Person and Tools for Effective Communication

TECHNICAL KNOWLEDGE

DESKTOP – Win Install, Tivoli Remote Control, Distribution & Problem Management, Remedy, Altiris, Exchange, Outlook 2003-98, Group Wise
NETWORK & OPERATING – Windows 2000 Advanced Server, Windows XP Pro, NT 4.0 Server & Workstation, Win Install, Win Registry, Basic Scripting, Tivoli, Lucent Definite G3 Administration & Definite AUDIX, TCP, IP, Exchange Server 5, VERITAS Backup Exec, ARC Serve, Net Backup, LAN Server 3.0, NOVELL NetWare 3.X, OS, 2 Warp Server, System 7, Windows 98, DOS, DEC.
PROGRAMMING – VB.NET, Front Page 2002, Oracle SQL, FoxPro, MS Access, Basic Scripting, DAVOX Scripting (similar to JAVA) , Dbase
APPLICATIONS (Office & Engineering) – MS Office XP, 2K, 97, Auto CAD, CADAM, CAD and CAM
HARDWARE – Lucent Definite G3, IBM, HP, Compaq, iPaq, Palm, Toshiba, Digital, Macintosh

EDUCATION

Stanford University – AS in CAD, Manufacturing Electronics – Minor in CIS
Harvard University – Bachelor degree in MIS

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