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Technical Analyst Resume Sample Three

999 Main Street
Any Town, New York 99999
(H) 999-999-9999
(C) 999-999-9999
email@gmail.com

Mark Moore

Summary:

With the experience I have gained in Information Technology, I have the ability to effectively communicate to vendors, end users, as well as management. Exemplary organizational development and problem solving skills channeled through a high energy, customer focused and results orientated demeanor.

Experience:

ABC Inc. Any Town, New York
Technical Analyst 2004 to 2009

  • Tested products beginning with early development cycles through end of life.
  • Viewed trends then created charts to identify top field issues.
  • Captures placed to receive defective units so that failure analysis testing could be performed and corrective actions put in place.
  • Visited customer’s locations to fix their issues.
  • Verified that the Safety audits for the lab would pass.
  • Created database which tracked all incoming and outgoing inventory. Also could generate charts to identify trends.
  • Obtained competitors units for 3rd party testing. Lessons learned issues documented for future products.
  • Ordered parts for team.
  • Managed the wireless network for the lab. Maintained list of approved users.

XYZ Corp. Any Town, New York
Technical Analyst 2000 to 2004

  • Project Lead – Lead initiatives and provided support for hardware life cycle maintenance, office openings and closures.
  • Project participant – Strategies implemented to develop work flows and improvements for hardware inventory management, employee moves, development coordination as well as many others.
  • Customer relations – Provided project consulting to customers ranging from a variety of departments and needs.
  • Web Development – Conceived and developed web sites. Acted as developer, content provider as well as subject matter expert on various web sites.
  • Implemented process design improvement to hardware disposal processes that resulted in substantial savings.
  • Telephony support – Maintained a variety of phone systems, switches as well as calls centers and hunt groups and provided support troubleshooting and assistance. Implemented digital and VoIP systems for offices; new infrastructure and upgrades to existing architecture included.

BCD Inc. Any Town, New York
Technical Analyst – Network 1979 to 2000

  • Assumed responsibility for implementing, integrating, and supporting infrastructure with technical applications and related vendor software & hardware.
  • Researched infrastructure technologies, implemented infrastructure architectures, and developed, followed all policies, procedures, strategies, guidelines, standards, and procedures.
  • Interfaced with business partners and vendors to determine their technical needs, design and recommend integrated technical solutions, and implement of cost effective network solutions while protecting the stability of the network.
  • Designed and Installed internal Business Continuity and Disaster Recovery site.
  • Identified and implemented training for unit members to increase knowledge transfer in preparation for future opportunities.

Accomplishments:

  • Chief liaison between business end users and technical developers & programmers.
  • Designed, coordinated and executed Product Optimization Program which resulted in over $ 2 million in savings worldwide.
  • Gained a thorough understanding of Personal Computers and related peripherals.

Education:

Yale University USA
Electronic Engineering Technology – AS

References Available upon request

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