999 Main Street
Any Town, NY 99999
email@gmail.com
Phone: 999 -999-9999

Mark Harris

SUMMARY:

To demonstrate my ability to contribute highly applicable IT skills, prove my ability to lead, and motivate high performance teams. I have the willingness and desire for continued learning and supporting new areas in the IT field.

SKILLS:

• UNIX (Solaris 9,10, HP-UX) , UNIX shell scripting , Oracle, ESP, Maestro, HP Open-View , Remedy, CA ESP Workload Manager, Mainframe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, VI Editor, SUN Admin Tool, Maestro, CICS,COBOL,IBM, STK Silos, Mainframe, TSO, ISPF, CYBERMATION, MS Visio, and PowerPoint
• Ability to mentor, motivate, and develop employees
• Strong oral communication and problem solving skills
• Experience documenting technical issues
• Reliable, punctual, and teamwork orientated
• Clear Written and Verbal communication (English)

EXPERIENCE:

ABC Inc. Any Town, NY 2009
Technical Analyst

• Knowledge of Ethernet, ECI and ATM services.
• Revenue Assurance projects to recoup found revenue.
• Provide price quotes based.
• Handle billing for Wholesale customers.
• Research, write and resolve both billing and dispute issues.
• Negotiate resolutions with customers.
• Issue adjustments, run billing reports and send customer correspondence.

XYZ Corp. Any Town, NY 2002 – 2009
Technical Analyst

• Tool support for Service Manager and Service Desk.
• Service Management Process Expert.
• Incident Analyst and Incident Coordinator.
• Change Analyst.
• Change Coordinator.
• Problem Coordinator.
• Problem Analyst.
• Server Hardware Technician.
• Team Lead.

BCD Inc. Any Town, NY 2000 – 2002
Technical Analyst

• Provide quality and timely service as well as operator training.
• Analyze needs for service department, to improve productivity, streamline inventory, and improve customer satisfaction, as well as retention.
• Inspect malfunctioning and damaged products to determine nature and scope of problems.
• Install multifunctional equipment onto various network environments, and provide operator training.

CERTIFICATIONS:

SUN Certified Systems Administrator (Solaris 9)

EDUCATION:

New York University
Degree: Associates Degree
Major: Computer Science

University of Michigan, Ann Arbor
Workload Manager Administration
Workload Manager Advanced

University of California, Los Angeles
UNIX Shell Scripting
UNIX Fundamentals
UNIX Engineer 1 and 2
C++ Programming

Click to download the Technical Analyst Resume Sample One in PDF.

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