9999 MAIN STREET, ANY TOWN, NY, 99999
EMAIL@YAHOO.COM
(999) 999-9999
RICHARD MARTIN
OBJECTIVE
Seeking a challenging and diverse position in Customer Service.
EXPERIENCE
Senior System & Network Analyst 2005 – 2007
ABC Inc., Any Town, NY
- Monitor network with Fluke Opt view.
- Configure switches, and terminal servers.
- Configure Cisco access points.
- Migration from Novel NOS to Microsoft 2003.
- Provide excellent customer computer support and service for 900+ users.
- Lotus Notes developer for database creation as well as level II & III support.
- LAN administrator for all OA applications, and addition and removal of users.
- Provide level II & III support, and training to the rest of the local IT team.
- Configure and maintain GPO’s for Microsoft Windows domain Active Directory.
- Data Center team leader.
- PFS support.
- Monitor plant floor torque tools.
Performance Measurement Senior System Analyst 2002-2005
XYZ Corp., Any Town, NY
- Serve as a senior system analyst.
- Assists the Performance Distinction and business area in identifying analytical and reporting needs. Defines and executes complex standard and ad-hoc reporting and statistical analyses.
- Works with Performance System directors to develop plans to address areas of variance from scorecard reports. Leads analysis and helps facilitate information-based decisions.
- Maintains decision support databases and produce accurate and timely data reports.
- Create and maintain system quality scorecards for all units.
Senior System Integration Analyst 1999 – 2002
BCD Inc., Any Town, NY
- Creation of new secure file transfer connections and conversion of existing file transfers from FTP to SFTP (Secure FTP) within data warehouse applications; this involved gathering requirements, developing scripts and lock boxes for scripts, unit testing, obtaining or providing peer reviews, entering information into CSRs (Change and Service Requests), making entries and updates in the FTP catalogs, confirming migrations of code to test or production environments, and coordinating with the Functional and Technical Business Partner Contacts, the Business Analysts, the Engineering Review Board, the TAG (Technical Administration Group) team, the Interfaces & Conversions developers, the On-Line, Internal Processes, Reporting developers, the Database Administrators, and the USET test team to meet go-to-test and go-to-production deadlines, including both production-critical and block releases.
- Execution of streams of jobs (reports, SQL instructions, file transfers, file watchers, KSH commands, Informatics, People Soft Application Engine, People Code, emails, archiving of files, etc.) and coordination with the PS&C (Production Scheduling & Control) team for test requests for the company’s software suite in multiple environments as an interim member of the test team while continuing to provide services to development team as well.
- Facilitation, coordination, and monitoring of 2001 year-end payroll processing in production and development to provide substantial automation of this processing for the 2002 year-end.
Software
SMS 2.0, Windows 2000 Professional, Windows 2000, Server, HP Print Monitor, MSI (application install package), Microsoft Excel, Word, Power Point, Adobe PDF
Hardware
HP Printers, Dell, HP, Compaq
Certifications
MCP, HP Printers, Dell PC’s, HP PC’s
Click to download the Senior System Analyst Resume Sample One in PDF.
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