Network Analyst Resume Sample Two

999 Main Street, Any Town, NY 99999
999-999-9999
email@yahoo.com

George Johnson

TECHNICAL STRENGTHS: Cisco Hardware and Software, Windows 2003 & 2007 Server, Network Design, LAN and WAN Architecture, Virus Prevention, Internet & Intranet Security, and Disaster Recovery, Active Directory Administrator.
PERSONAL STRENGTHS: Systems Administration and Management. Troubleshooting & Problem Solving. Hardware & Software Programming.
OPERATING SYSTEMS: VM ware infrastructure, Cisco Call Manager and Call Manager Express, Windows XP and Windows 7, Windows 2003 and 2007 Server, Linux and Unix.

Provide support, problem resolution, management and maintenance services for mainframe, departmental and local-area-network application, hardware, software and systems that use enhanced security in an environment with multiple operating systems and databases.
Administer the I.T. standards.
Provide data communications, local-area-network and desktop support.
Troubleshoot and provide technical support problem resolution, on site and remotely, including liaison with vendors.
Remotely control and monitor network and system performance.
Investigate recurring microcomputer problems and recommend solutions.
Recommend process improvements to resolve Help Desk calls more efficiently.
Coordinate and follow-up on connectivity, hardware, software and system problems and set-ups to advise users in the proper operations of systems.
Identify and analyze department and user needs.
Evaluate and recommend hardware and software to effect business solutions.
Decision maker in the ordering of equipment, software, peripherals and supplies.
Prepare and present oral and written reports on viable alternatives with recommendations.
Design, implement, setup, install, document and maintain systems and network file servers.

Provided end to end Computer and Network Support for 5000+ users.
Created and gave users permissions to network resources, files, folders and groups via MS Active Directory.
Administered the creation, maintenance, deletion of all digital, IP-based phones and PBX related services on phone system and server.
Performed routine maintenance and served as escalation point for desktop and server product lines.
Facilitation of software and OS roll outs.
Supervised and mentored all new support technicians.

University of Colorado, Boulder
MBA 2010
Major: Network and Communication Management
Minor: Project Management

Brown University
Bachelor Of Science 2009
Major: Technical Management
Minor: Network and Communication Management

California Institute of Technology
Associate in Applied Science 2001
Major: Telecommunications Management
Minor: Computer Information Systems