999 Main Streets, Any Town, NY 99999
(999) 999-9999
email@yahoo.com

DOROTHY TAYLOR

Objective:

To obtain a position utilizing technical skills, education, and experience in the help desk industry.

Technical Skills:

• Operating Systems Excellent working knowledge of MS Windows 98, 2000 and XP Home ED and Professional, MS-DOS
• Applications Advanced knowledge of Word, Word Perfect, Excel, and Access, Outlook 2000 and Outlook 2003, Remedy, Altirus, PowerPoint, Access, Monarch Pro, Data pump, Visio, Active Directory, vpn remote access, realvnc remote access, people soft
• Programming Languages C++, Visual basic, and COBOL

Highlights of Qualifications:

• 10 years of experience in customer service.
• 5 years of experience working in help desk environment.
• Excellent troubleshooting and logical problem solving skills.
• High level of written and oral communication skills.
• Ability to grasp software applications quickly.

Employment History:

ABC Inc. Any Town, NY 2008-2009
Information Analyst

• Modified complex accounting process. A significant decrease in the lost revenue ratio was realized.
• Wrote Oracle 10g procedures using PL-SQL to perform table updates to ensure that all metered reads were processed in a timely fashion.
• Designed and implemented the first Secured FTP process which removed barrier to SOX compliance.
• Coded and tested system enhancement which resulted in the 100% elimination of duplicate parts orders.

XYZ Corp. Any Town, NY 2007-2008
Information Analyst

• Provide Support to Applications teams for IMS, DB2, MQ Series, Endeavor, Pan valet and RMDS.
• Provide support for major system upgrades which includes z-OS v1.4, z-OS v1.7 and z-OS v1.9, IMS v8 and IMS v9.1, DB2 V8 and SAS 9.1.3.
• Provide support for numerous production batch jobs that have been developed to support the client (i.e. SOX Reporting, ACF2 Updates).
• Support our team’s WEB Site.

BCD Inc. Any Town, NY 2005-2007
Information Analyst

• Responsible for creating and distributing reports for team distribution.
• Assist team in researching and responding to customer requests.
• Facilitate daily calls monitoring enterprise and network operations.
• Research and write Executive Summaries for distribution to customers and management.
• Write and edit internal processes and documents, including monthly newsletter.

Education:

University of California, Irvine
Bachelor of Science in Business Administration with a concentration in Management Information Systems, 1999

Skill Enhancements:

• Help desk Certification.
• Networking & Operating Systems.
• Hardware.

Awards and Certificates:

• Certificate of completion of Introduction to Switches, Bridges, and Routers
• Certificate of completion Implementing and maintaining Network

Click to download the Information Analyst Resume Sample Three in PDF.

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