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Functional Analyst Resume Sample Two

999 Main Street, Any Town, NY 99999-9999
Phone: (999) 999-9999
E-mail: email@yahoo.com

JOHN MOORE

OBJECTIVE

To obtain a unique Business Analyst or Project Coordinator role that leverages my experience and allows me to demonstrate my proven business and analytical skills.

SUMMARY

John has over 10 years of Business and Information Technology experience. He is adept at working with clients on all levels to facilitate and coordinate their small, large and complex projects, project updates and business processes to the team and various levels of project management with minimum supervision. He is proficient as a Business Analyst and a Coordinator and has provided key results. In various organizations, he has illustrated superior skill sets utilizing advanced Microsoft Office tools. John has several years of experience working with various teams to create and edit technical documentation. Overall, he has worked in a variety of infrastructures including government, health care, financial institutions and non-profit organizations. John is an excellent communicator, ethical and highly motivated with her work and achieving high quality results.

KEY STRENGTHS:

Oral Communication, Technical Writing, Project Coordination, Research & Analysis, Data Management, Client Relationships, Customer Focus, Attention to Detail, Multi-tasking, Quality Focus & Assurance, Problem Solving, Process Improvement, Development and Creativity, Listening, Leadership, Integrity, Proactive, Results Driven, Self-Motivated and Administration

TECHNICAL PROFICIENCIES:

MS Office Suite, Visio, IGrafx, Outlook, MS Project, MS Publisher, Epiphany Marketing, SQL Query Analyzer, SQL Server, Plan view, PVCS Tracker & Version Manager, Citrix, TOAD, Lotus Notes R5, Peregrine, Remedy, Share Point

ACCOMPLISHMENTS:

Award for Outstanding Customer Service at ABC Inc.

PROFESSIONAL EXPERIENCE

ABC Inc. 6/2010 – Present
Functional Analyst

  • Functional support to customers.
  • Update and close Help Desk Requests tickets for application and client issues.
  • Responds to payment requests.
  • Award Maintenance – change the award status per requests.
  • Deliver ad-hoc reports per request.
  • Distribute weekly financial reports.

XYZ Corp. 5/2008 – 5/2009
Functional Analyst

  • Served as functional lead for HR, Base Benefits, and Benefits Administration.
  • Coordinated and conducted review sessions with the various teams for the configuration and fit or gap documentation.
  • Created functional specification documents that were used as a guide by developers to program the customizations.
  • Constructed various benefits programs, associated eligibility rules, and event rules for the system.
  • Worked with the tech team to convert functional documents to tech design documents.
  • Designing customizations to be retro-fitted, creating testing strategies, test scripts and performing testing, conducting training and creating training documentation.

BCD Inc. 9/2007 – 3/2008
Functional Analyst

  • Provided analysis, testing, production support, requirements gathering and upgrades.
  • Act as a liaison between remote users and development team.
  • Created new project cost estimates and time lines.
  • Delivered all projects on schedule and within budget.
  • Prepared design documentation and test cases to support business requirements.
  • Executed System, Integrated Tests and worked with client to support User Acceptance Testing.
  • Managed and worked as part of a team in software implementations and upgrades.
  • Facilitator of team meeting to support new projects.

CAREER DEVELOPMENT

Microsoft Certified Systems Engineer, Windows 2003 Microsoft Integration; Supporting Windows 2003 Professional and Server; Intro to System and Acceptance Testing; Introduction to Unit and Integration Testing; The Software Inspection Process; Introduction to Software Testing; Intro to People Soft Financial, SCM (Supply Chain Management), EMP (Enterprise Performance Management); MS Excel XP–Levels 1, 2, 3

New York University, Graduated 05-2008 — Major: Business Administration

REFERENCES

AVAILABLE UPON REQUEST

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