Phone: (999) 999-9999 • Email: email@yahoo.com
Donald Thompson
Summary
Donald Thompson is a documentation specialist with over 10 years of varied experience as an individual contributor and manager. He has produced business and systems analysis, workflow and network diagrams, training curricula, IT procedural documentation, and product manuals and help systems. He has a bachelor’s degree in Business Administration.
Background
September 2009 to present
Business Systems Analyst
ABC Inc., Any Town, NY
- Provide Analysis, Requirement Gathering, Specifications, Development, Testing Plans, Unit and Functional and Integration Testing execution, User-Training, Rollout, and Support for new projects and customizations on CRM system on a global basis working with key business owners and users.
- Develop, test and support a variety of bulk tools in CRM in order to facilitate, automate and speed up business processes.
- Manage production support issues and assign to developers and monitor that they are resolved efficiently and closed on time.
- Mentor and train new development personnel on business processes and development tools.
- Provided functional requirements, design, testing plans, rollout and support for system upgrades.
- Provided Analysis and Testing Plans for several integration projects.
January 2009 to August 2009
Associate Web Designer
XYZ Corp., Any Town, NY
- Gather and document project requirements.
- Develop Use Cases using Microsoft Visio.
- Estimate project efforts using Microsoft Project.
- Do logical data modeling for SQL Server database and write SQL queries.
- Design internal and external websites using Microsoft SharePoint 2007.
- Perform Functional updates using VB.NET and C#.NET.
- Test deliverables and prepare Test Result Documents.
- Communicate and manage development efforts with offshore team.
- Deploy application into production environment.
February 2008 to January 2009
Business Systems Analyst
BCD Inc., Any Town, NY
- Develop procedures to process data, understand relational databases, create, maintain, update system tables, and define milestone deliverables; conduct UAT (User Acceptance Testing) and write SQL queries in MS Access.
- Develop, analyze, and document business requirements, system requirements, and testing requirements.
- Analyze functional problems and determine techniques and requirements most feasible for addressing business problems.
- Provide group and individual training to end user for new systems and enhancements.
- Participate in various levels of testing as needed such as Acceptance Tests, BA verification, and QC for deliverables.
- Develop and maintain operational reports and executive change summary dashboards to measure overall performances.
- Serve as liaison between the user groups and the development teams to ensure the best solutions are established for the business needs; which involves the project life cycle (design sessions, interviews with experts, business requirements gathering, analysis & documentation, testing systems implementation & production support).
Education
- Graduated in 2007 from the University of North Carolina, Chapel Hill, with a Bachelor of Science degree in Business Administration and a grade point average of 3.75.
- Earned a Certificate in Technical Writing in 2005 from Ohio State University, Columbus.
Click to download the Business Systems Analyst Resume Sample Three in PDF.
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