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Analyst Resume Sample One

999 Main Street, Any Town, NY – 99999, 999-999-9999 (cell), email@gmail.com

JAKE WALTON

Business Analyst, Service Desk Engineer , Quality Assurance Analyst
Business Analyst with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review and enhancement.

TECHNICAL COMPETENCIES

Applications and Software’s: AS400, SQL, Visual Fox Pro, CSC PointIN, CSC DAP, CSC Agency Link, DBU, ImageRight, Citrix Management Console, Active directory, Microsoft Office Suite, Visio, Project, One Note

PROFESSIONAL EXPERIENCE

ABC Inc. Any Town, NY
Financial Analyst (2008 – 2009)

  • Support Accounts in specific areas of Payroll (including weekly, semi monthly, monthly payrolls), AP, General Ledger and Materials Management.
  • Provide day do day support of the above mentioned production environments via incoming calls to Support Center or cases logged thru CRM tool.
  • Research and resolve more complex Payroll Issues (Payrolls not running or errors being received, Payroll Reports not balancing, Deductions or Taxes incorrect, etc).
  • Analyze, create or run various SQL scripts on client databases to assist in researching issues and questions with general financial applications.
  • Assist clients with test databases and testing of patches and fixes to applications prior to moving these to their live environments. Identify and resolves escalations with strong emphasis to associated patterns, trends, and root cause analysis.
  • Work as lead analyst for process redesign and documentation development and assist in creation of Knowledge Base tool to capture Payroll, Year End and W2 processes.
  • Assist Implementation Support team as it transitions new clients in regards to testing and auditing databases and current processes or with clients who are implementing application upgrades. Participate in new client transitions gaining an understanding of processes and documentation.
  • Administrative Team Lead duties which include running Metrics reporting, validating that Service Level Agreements (SLA’s) are being met for various clients, responding to unfavorable survey results for individual team members if received and ensure that adequate staffing levels are met in call center environment.

XYZ Corp. Any Town, NY
Business Analyst and Product Specialist (2007 – 2008)

  • Played key role project coordination and development from business requirements analysis, design, testing and support.
  • Responsible for working with the different data departments and for running all the programs required to update the database, including performing quality checks, testing and problem-solving.
  • Worked closely with senior level executives and product users to continually provide updates regarding new product features and to further support client relationships.
  • Created customized client reports and ad hoc research projects.
  • Provided client support and on-site and online training sessions.
  • Data analysis involving manipulation of large amounts of data (utilizing SQL and Excel).
  • Served as substitute Data Collections Team Leader supervising a staff of two with strict deadlines.
  • Organized company’s participation in trade shows and conferences.

BCD Inc. Any Town, NY
Analyst (1999 – 2007)

  • Carried out fundamental research and analysis in the event driven and merger arbitrage arena including takeovers, hostile takeovers, spin-offs, stubs, and reorganizations.
  • Conducted and presented investment ideas with financial statement analysis, company and comparable valuations, discounted cash flow valuations, accretion and dilution analysis and investment risk analysis to the portfolio manager.
  • Researched corporate filings including merger agreements, 10Ks, 10Qs, proxy statements, and corporate bylaws.
  • Spoke and met with company management regarding operations and strategy, conducted channel checks with buy side and sell side analysts, attended investment conferences, and listened to company conference calls as part of the research process.
  • Originated trading ideas based on new transactions, corporate actions, earnings, and other corporate news.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

Certified IT Service Management: University of Colorado, Boulder
Certified Support Center Analyst: A1 Institute, Any Town, NY
Business Administration-accounting: University of Maryland, College Park
New York High School- New York, NY

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