999 Main Street, Any Town, NY 99999 • (999)-999-9999 • (999)-999-9999
Edward Jones
Objective:
Seasoned professional with more than 10 years of Customer Service and Accounts Payable experience seeking a Clerical position that will utilize my extensive experience and working knowledge. Seeking the work at home option.
Summary of Qualifications:
- Computer Applications Include: Peachtree, Quick Books, Excel, Power Point, Windows XP, Outlook.
- More than 10 years of customer service experience.
- Strong payroll and accounts payable experience.
- Hard working, ethical, and motivated individual.
Professional Experience:
ABC Inc – Any Town, NY May 2008-Dec 2009
Spanish and English interpreter
- Gathered information through phone as to what the call is in reference to Communicated with client in a professional manner as to how they will like the call to precede.
- Made decisions and solved problems.
- Handled personal and confidential information being provided by language efficient person and related information translated to client.
XYZ Corp – Any Town, NY Oct 2007- May 2008
Work at Home Agent
- Confirmed customer understanding of the solution and provided additional customer education as needed.
- Prepared complete and accurate work and updated customer files.
- Listened attentively to customer needs and concerns; demonstrated empathy.
- Communicated effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests.
- Effectively transferred misdirected customer requests to an appropriate party.
- Offered solutions to issues that were often non-standard and non-routine that needed clarification.
- Greeted customers in a courteous and professional manner using agreed upon procedures.
- Clarified customer requirements; probe for and confirmed understanding of requirements or problems.
- Maintained broad knowledge of client products and services.
BCD Inc- Any Town, NY June 2007- Oct 2007
Remote agent and work at home
- Using computer phone system taking incoming calls for several types of products for sale, answer questions, high demand position, monitored on an almost continuous basis.
- Place orders and screen customers for various items, Talk and type.
- Extensive customer service and creative problem solving.
- Handle high stress situations calmly and professionally.
Education:
University of California, San Francisco – San Francisco
Associate of Business Administration
Grad: December 2006
References
Available upon request
Click to download the Work at Home Resume Sample Two in PDF.
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