555.555.5555
email@gmail.com

John Smith

SUMMARY OF QUALIFICATIONS

• 18 years of experience doing a variety of administrative work including data entry, medical and legal transcription and word processing
• Adaptable to a variety of agencies and companies having worked in numerous areas including hospitals, universities, major companies, non-profits, insurance brokerage companies, and insurance agencies
• Hardworking, dependable, eager to learn new skills, and have a strong work ethic

SKILLS

• Type 50 wpm
• Word Processor
• Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, and Lotus Notes
• Medical and Dental and Legal Transcription
• Internet Explorer, Firefox and Netscape Web Browsers
• 10-Key – touch – 7,000 ksph
• Alpha and Numeric Data Entry – 8,500 ksph
• Various Binding Techniques
• Copying and Faxing
• Fire Casualty Broker and Agent License # 0E61674
• High Volume Scanning of claim forms for Database

EXPERIENCE

04/2010 – Present – ABC Inc. – Any Town, NY
Dental Administrative Support

Assignments:

• Handle Administrative duties, Answer phones, copy and fax documents as requested, and maintain filing systems for business
• Research, Schedule and Book all travel arrangements for staff
• Maintain procedures manual to ensure consistent performance of routines
• Check deadlines on incoming requests and put preliminary work in play
• Process replies
• Research, draft or abstract reports as necessary
• Handle all inquiries and schedule staff for military events in 18 states
• Call primary point of contacts ahead of time for military events
• Maintain calendar; ascertain which events require presence
• Routinely re-order department supplies
• Credit Card pre-authorizations filled out and faxed every week
• Update staff availability spreadsheet
• Prepare and upload itineraries to the website
• Handle administrative detail on all projects

01/2010 – Present – XYZ Corp. – Any Town, NY
Administrative Support (REO)

Assignments:

• Maintain logs of daily mail incoming and outgoing
• Date stamp mail, count incoming mail, count outgoing mail
• Sort and route incoming mail, prepare outgoing mail to send to five vendors
• Operate office machines such as photocopier, scanners and facsimile machines
• Use MSP system to update invoices for violations for property (mail to vendors)

9/08 – 9/09 – BCD Inc. – Any Town, NY
Administrative Services

Assignments:

• Provided administrative support to multiple companies. Performed filing, faxing, copying and word processing. Created and maintained spreadsheets.
• Carried out data entry, light bookkeeping, daily billings, invoicing, and some inventory control.
• Managed up to five phone lines, greeted customers, and communicated closely with clients and vendors. Responded to, and resolved, customer issues and inquiries.
• Organized travel, flight, lodging, and rental car arrangements for executives.
• Coordinating conferences, including arranging catering and business equipment set up.
• Managed and submitted daily totals on a monthly basis to corporate, with a 99% accuracy rate.
• Setting up and processing of payrolls for a small client base.
• Transmitting monthly, quarterly, and annual payroll taxes and forms both electronically and mail-in forms.

Education & Special Classes

Insurance Educational Association
One-Day Seminar: Additional Insured Endorsements and Certificates of Insurance
12 Week Online Course: Property & Liability Insurance Principles, INS 21

CompUSA
Eight-Hour Course: Intermediate Excel
Eight-Hour Course: Advanced Word

Insurance Educational Association
Fire and Casualty & Code 52 Hour Prelicensing Course
Acquired California Property Casualty Broker and Agent License

Click to download the Administrative Support Resume Sample One in PDF.

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