123 MAIN STREET • ANYTOWN US 12345
PHONE (555) 555-5555 • E-MAIL EMAIL@YAHOO.COM

JOHN SMITH

OBJECTIVE

Seeking an administrative position within a general business or office environment. Eight years experience working in a corporate office handling administrative support to upper and middle management. Recognized for providing dedicated and exceptional customer support. Interface well with others at all levels, including vendors and suppliers. Detail oriented and self motivated.

WORK EXPERIENCE

2009 – Present; ABC Corporation St. Louis, MO
Program Director

• Ongoing analysis of current and proposed services.
• Management of all human resource functions including significant reduction of labor expenses.
• Responsible for all financial functions.
• Responsible for managed care contracting.
• Responsible for all marketing and public relations functions.
• Managed all negotiations and relationships with outside firms, hospitals, attorneys, accountants, and consultants.
• Developed daily and monthly productivity reporting system, developed patient satisfaction survey and methodology to address improvements.
• EMR implementation project manager including restructuring of patient care delivery system.

2004 – 2009; DEF Incorporated St. Louis, MO
Administrative Director

• Work closely with the schools’ Director and Associate Director on day to day operations.
• Act as a liaison between prospective parents and the Director.
• Assist with daily routine of the sixteen teachers and their assistants.
• Fill-in as teacher assistant when needed.
• Assist special needs students from one area of the building to another when needed.
• Organize Parent and Teacher conferences as well as meetings with the County.
• Liaison with host school in coordinating events.

2001 – 2004; GHI Company
Administrative Director

• Developed and implemented an operational action plan resulting in a 24% increase in patient visits in Orthopedics and 10% increase in other specialty clinics.
• Developed and implemented Orthopedic clinical workflow resulting in improved physician and patient satisfaction; decreased patient wait time from an average of 6-7 hours to less than 2 hours.
• Train clinic employees and conduct mock accreditation surveys at each clinic in preparation.
• Increased the competencies of the management team by replacing 2 low performing managers with talented high performing individuals and raising management performance expectations.
• Liaison for Specialty clinics , scheduling and revenue cycle committees.

EDUCATION

• Completed Excellence in Customer Service Course at ABC Corp in St. Louis, MO
• Attended Bryman Professional Career Institute in Indianapolis, IN and received Dental Assistant and Office Administration Certificate
• Attended Ball State University in Muncie, IN and completed courses in elementary education.

Click to download the Administrative Director Resume Sample One in PDF.

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